Hilbert Threads (“Hilbert Threads”, “we”, “us”, or “our”) is committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.hilbertthreads.com] (the “Site”) or engage with us in any other way, including purchasing our products. By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our Site.
1. Information We Collect
We collect both personal and non-personal information from users in various ways, including when you: Make a purchase Create an account Sign up for our newsletter Contact customer support Browse or interact with the SiteThis may include:
Full name Shipping and billing addresses
Email address
Phone number
Payment information (processed via secure third-party providers)
Account login credentials (if you register)
b. Non-Personal Information
This may include:
Browser type and version
Device information
IP address
Pages visited
Date and time of visit
Referral source
We may also collect data using cookies and similar tracking technologies. See Section 7: Cookies and Tracking for more details.
2. How We Use Your Information
We use your information to: Process and fulfill orders Manage your account Provide customer service Send order confirmations and updates Improve the functionality and user experience of our Site Send promotional emails or newsletters (only with your consent) Prevent fraud and ensure secure transactions Comply with legal obligations3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third parties only in the following circumstances:a. Service Providers
We use third-party providers to help us operate our business, such as:
Payment processors (e.g., Razorpay)
Shipping and fulfillment services
Email marketing platforms (e.g., Mailchimp)
Analytics tools (e.g., Google Analytics)
These providers only have access to the data necessary to perform their functions and are contractually obligated to protect it.
b. Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal requests by public authorities, including to meet national security or law enforcement requirements.
c. Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity as part of that transaction.
4. Your Choices and Rights
a. Marketing Communications
If you sign up for our newsletter, you may receive promotional emails. You may opt out at any time by clicking the “Unsubscribe” link in any email or by contacting us directly.
b. Access and Updates
You may access, update, or correct your personal information by logging into your account or by contacting us at info@hilbertthreads.com.
c. Request Deletion
In accordance with applicable laws (such as the GDPR or CCPA), you may request deletion of your personal data. We will honor such requests unless we are required to retain the data for legal or regulatory reasons.
5. Data Security
We take data security seriously and use appropriate technical and organizational measures to protect your personal information. These include: SSL encryption during transactions Secure storage and access controls Limiting data access to authorized personnel only However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.6. Children’s Privacy
Our Site is not intended for use by children under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal data from a child without appropriate consent, we will delete it promptly.7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enhance your browsing experience
Remember your preferences
Track usage statistics
Improve our services
You can manage cookie preferences in your browser settings. Disabling cookies may affect your ability to use some features of the Site.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before submitting any personal information.
9. International Users
Hilbert Threads operates in India. If you are accessing the Site from outside this country, your information may be transferred to, stored, and processed in our facilities and those of third-party service providers located in the United States or other countries. By using the Site, you consent to this transfer.
10. Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This may include retaining information for accounting, legal, or regulatory compliance.11. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. When we do, we will revise the “Effective Date” at the top of this page. Any changes will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed.
Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your information, please contact us at:
Hilbert Threads Email: info@hilbertthreads.com